Delivering Meaningful Impact to Core Insurance KPIs through Driving Customer Engagement

woman on a phone looking troubled - Insurance KPIs Customer Engagement

By Mario Passalacqua, Chief Growth Officer In recents months, Insurance Carriers in the homeowner segment have been addressing profitability challenges through a willingness to exit geographies particularly prone to catastrophic incidents such as wildfires, extreme flooding, etc. It’s an understandable strategy but brings with it reduced revenues, regulatory challenges, and new footnotes in financial statements. Beyond this, […]