Engage & Prevent to

Reduce Claims & Boost Retention

The vipHomeLink Platform transforms how our insurance partners connect with their policyholders to deliver an affordable, scalable Engage & Prevent strategy that strengthens policyholder relationships, reduces claims, and drives retention.

Our Platform = 5 Integrated Components

The App

Reach your policyholders with the right guidance at the right time — every time. The vipHome.app is a purpose-built homeownership “co-pilot” that deepens engagement and helps predict what homeowners need before they need it.

Powered by proprietary technology and analytics, the platform delivers a personalized, gamified Home Fitness Index™ that motivates action, along with tailored home insights, expert recommendations, and critical alerts. Through continuous engagement and timely guidance, vipHome.app supports policyholders throughout their entire homeownership journey — all from the palm of their hand.

Communications

vipHomeLink delivers a valuable suite of notifications to prevent and mitigate claims. 

Our Proactive Prevention Notifications provide personalized alerts and preparedness tips to give homeowners the right guidance at the right moment – boosting safety and reducing risk. 

These include:

  • Severe weather alerts – helping homeowners prepare for a wide range of hazards.
  • Ting Insights Power Outage Alerts – delivering real-time, property-level blackout alerts.

All alerts are delivered through one seamless, branded platform.

Ecosystem

Our Partner Device Programs & Services are key to building a comprehensive, full-suite home prevention ecosystem for your policyholders. 

By uniting three world-class smart solutions – including Ting by Whisker Labs, LeakBot, and the vipHome.app – we empower insurers to help protect their policyholders from the most frequent and costly home claims. 

Together, these technologies provide early detection, proactive alerts, and continuous engagement that reduce claim frequency and severity, while strengthening policyholder trust and long-term retention.

Go-to-market

Insurance innovation doesn’t have to be complex or prohibitively expensive. vipHomeLink’s turnkey platform and services accelerate and streamline partner-led program launches by:
 
  • Providing enrollment and guidance for policyholders. 
  • Aligning internal and external teams through proven best practices & consistent workflows.
  • Leveraging proven marketing playbooks and analytics dashboards.
 
We optimize adoption, track enrollments and activations, and drive engagement and NPS.
 
Whether your goal is launching a single “Predict & Prevent” program, embedding prevention into customers’ daily lives, or creating differentiated homeownership experiences, vipHomeLink makes it easy to get to market quickly and scale effectively.

Insights

vipHomeLink provides insurers with the data and analytics they need to make smarter, more informed decisions.

Carriers will easily track solution adoption rates, engagement, in-app behaviors, and communications performance.

Our insights go deeper than surface metrics:

-> We know the 12% of our members with a 2nd-floor laundry room — a high-risk factor for costly water claims — so we drive adoption of braided hoses and water leak devices to those members.

Carriers looking to power up their prevention strategies and risk mitigation initiatives need rich, insights and actionable data – exactly what vipHomeLink delivers to carriers.

Meet Our Partners in Prevention

Ting - Sensor and Fire Prevention Service

The Ting App and Sensor, a hazard is on the app

Ting is a smart sensor that plugs into an outlet and monitors your policyholders’ homes for electrical fire hazards. In the event of a Ting-detected fire hazard issue, policyholders receive a $1,000 repair credit for fire hazard professional remediation.

Ting is statistically proven to prevent 4 out of 5 electrical fires, significantly reducing electrical risk in homes.

LeakBot - Leak Detection and Repair Service

LeakBot sensor and app

LeakBot is the world’s first end-to-end, IoT escape of water claims mitigation solution. The sensor monitors homes for hidden microleaks and unusual water usage. If a leak is detected, LeakBot notifies the homeowner and arranges for an approved expert plumber to find and fix the issue.

LeakBot has been proven to reduce water damage claims by up to 70%.

Proven Retention Strategy

Case Study with Insurance Carrier – 100,000 PIF Count

+4.7% Uplift in Retention

over normalized levels for vipHome.app members

+3.4% Retention Boost

from the VIP email program alone - i.e., non-members who received vipHome.app communications

1,000 Retained Customers

= $750K in savings on average

Ready to start preventing claims?

Connect with our team and learn how the vipHomeLink solution can help you operationalize prevention, seamlessly.

Geoff Martin

“At vipHomeLink, our goal is to engage, enable and empower homeowners to make their homes safer, more valuable, and more enjoyable. Because at the end of the day, a safe home isn’t just about four walls and a roof — it’s about protection and peace of mind for the people who matter most.”​​

Geoff Martin, CEO

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